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Email Help

Home: Support / Member Services: Email Help


The Webtrafix server system allows you total functionality with your mail functions. To set-up any mail function you need to have a user created. Follow the directions for creating a user in the Site Admin How To . Below you will find some questions most will ask with their corresponding answers. Most of these features are added when creating the user or by clicking on the Blue Envelope Icon next to the user in Site Management.

Common Info:

POP3 Server = yourdomain.com
SMTP Server (Outgoing Mail Server) = yourdomain.com

I need to set-up a plain old POP e-mail account:

Just create a user. You do not have to use all the functions that come with setting up a user. The e-mail address will be username@yourdomain.com

I want to have sales@mydomain.com, but it tells me that username is taken:

Usernames are server wide and once one site uses it, it can not be used on another site. Most of the sales and info type usernames will be taken do to their popularity. You can still have the e-mail address sales@yourdomain.com. Just create a user with a unique username. In the aliases section you may add (one per line) sales, info, etc. and sales@yourdomain.com will forward to the e-mail account of that user.

I don't want to have to check multiple e-mail accounts. Can I have mail forwarded to my e-mail account with my ISP? (Forwarding Accounts)

Sure . As always create a user. Then go the the mail options (Blue Envelope Icon) and enter your e-mail address in the forward section. To take this one set further say you have a user set-up with all those aliases as described above. You can still have the aliases even if you forward mail from that user. (NO need to create separate users.) Look below on how to forward mail to more than one e-mail address.

I need to set-up a catch-all address so that any e-mail sent to my domain will be put into my mail box.

In your aliases box make an entry like so @www.yourdomain.com This should do it, but as always run a test to be sure.

I need to set-up an auto-responder:

In the user's mail settings (Blue Envelop Icon) select vacation responder and put the message in the box. Even though it is a small box it will fit any size message.

I need to forward e-mail to more than one e-mail address:

This one is a bit more complex. In the users directory (ie. /users/username) create a file called ".forward" (without quotes). In that file add the e-mail addresses you want that users mail to forward to in the following format:

email@doamin1.com,email@domain2.com

Then go into the users mail setting in Siteadmin and select save changes. (Remeber to do this or else it will not work!)

If you have any further questions please feel free to contact Webtrafix Support .


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